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Banking Services Line Manager II - Closing & Collateral - 3DJTX in Buffalo, NY at M&T Bank

Date Posted: 7/23/2018

Job Snapshot

Job Description


Full manager responsibilities.  Responsible for directing the day-to-day activities for a unit within a Department with additional complexity, size and/or breadth of functions.  Responsible for managing teams within one or more functional areas.  Manages 15 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions), which may include through supervisor-level direct reports.



•  Oversee the daily activities and ongoing strategic planning of one or more units of a division, ensuring quality standards are maintained in accordance with M&T and division policy and that all activities of the unit are performed in compliance with defined processes and regulations.

•  Direct staff and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.

•  Provide leadership, guidance, feedback and training to staff.

•  Compile month-end data for distribution to and decision-making by management. 

•  Interact routinely with Division/Department management to discuss business objectives.

•  Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed.

•  Maintain established service levels and address escalations to meet defined business expectations.

•  Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

•  Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.

•  Promote an environment that supports diversity and reflects the M&T Bank brand.

•  Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

•  Complete other related duties as assigned.

•  Manages workflow with a large amount of complexity and risk exposure and acts largely independently.

•  Manages a team of professionals (includes people, budget and planning)



•  A combined total of 7 years of higher education and relevant work experience in a call center or bank operations, inclusive of 2 years' supervisory experience.

•  Excellent customer service skills with the ability to use tact and diplomacy

•  Strong knowledge of relevant spreadsheet, word processing, and presentation software

•  Proven ability to motivate team and handle conflict without alienating others



•  Bachelor’s degree

•  Strong knowledge of departmental systems, documents and procedures



At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


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'Relevant Military Experience is Desired'

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.