Career Search

Banking Services Operations Associate III - Consumer Monetary - 3DK72 in Millsboro, DE at M&T Bank

Date Posted: 9/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Millsboro, DE
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/3/2018
  • Job ID:
    3DK72

Job Description

Basic Function:

Performs research and analysis to resolve payment processing exceptions and out of balance conditions. Escalation point for unit on complex servicing issues.  Responsible for multiple systems and product lines for consumer and mortgage accounts. Requires highly specialized knowledge of the all servicing systems, products, policies supported by business unit, requiring independent judgment. This area also has offshore vendor oversight responsibilities.

 

Responsibilities:

•  Complex Data Entry Updates/Analysis and Interpretation and validation for Consumer products on the SHAW System, and Mortgage products on MSP.  Related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Non Standardized Document Review and Validation related to consumer and mortgage maintenance, and consumer exception payment processing.

•  Intermediate Document Review and/or Preparation related to consumer and mortgage maintenance, and consumer exception payment processing.

•  Respond to or Initiate Non Standardized Requests related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs. 

•  High Complexity Non Standardized Level Research related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Intermediate Level Analysis and Reconciliation related to escalated consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Non Standard Exception Processing Related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  *Customer Contact (internal/external) Related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  *Customer/vendor interaction related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Complete daily quality review and feedback for offshore processes/tasks. Related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Responsible for performing tasks in a manner that is compliant with applicable laws and regulations that apply to the business line the position supports. Related to consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs.

•  Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

•  Promote an environment that supports diversity and reflects the M&T Bank brand.

•  Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

•  Complete other related duties as assigned.

•  The incumbent works under moderate supervision and exercises reasonable judgment in performing duties.

•  Ensuring the quality of the tasks/service/info provided by self and others

•  Provides on-the-job training/support to new team members

 

Basic Qualifications:

•  Associate's degree and 1 year general work experience

•  In lieu of degree, 3 years of general work experience

•  Proven customer service experience (Internal / External)

•  Proficiency with personal computers, as well as, pertinent spreadsheets / word processing software

•  Demonstrated excellent verbal and written communication skills

•  Demonstrated complex problem solving skills

 

Ideal Qualifications:

•  Bachelor’s Degree with 2 years’ experience in the area supported

•  Good knowledge of concepts w/in discipline basic knowledge of others

•  Basic knowledge of how the team integrates within the unit

•  Evaluates situations using multiple sources of information

•  Exchange complex information

 

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

 

Apply today at www.mtb.com/careers!

 

'Relevant Military Experience is Desired'

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.