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BSOA III-Commercial Lending Support in Buffalo, NY at M&T Bank

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Supports all business units across the Bank’s footprint for inquiries of all commercial products and systems through a toll free support line and email requests, including fee workbook processing.  Maintains a high level of customer service and quality loan processing within guidelines of Commercial Lending Operations (CLO) procedures, Corporate policies, Compliance, Audit and legal requirements.  Works with business partners to ensure loans continue to perform per loan documentation.  Provides internal CLO support through exception processing reports and base rate processing.   Completes special asset processing and collaboration with Customer and Asset Management (CAM). 


Serve as first point of contact support into CLO for all inquiries, including how to directions, general questions and loan research through email and internal support line.

Complete basic research of low to mid-level complexity of all Commercial Lending processes and loan documents. 

Complete low to mid-level loan analysis and document review over a wide range of document types.

Serve as internal customer service contact for business partners at all levels for CLO.

Provide low to mid-level analysis and judgment based-work of a range of Commercial Lending products and attributes.

Review low-level escalation or special requests within a range of Commercial Lending products and attributes.

Provide low to mid-level support of all business lines within CLO.

Become cross-trained and knowledgeable of all CLO groups to communicate in general terms.

Develop an understanding of multiple system, businesses and product lines to support activities completed.

Utilize procedures across CLO for all processes.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Required Qualifications:

Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Preferred Qualifications:

Bachelor’s degree

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

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'Relevant Military Experience is Desired'

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.