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Business & Commercial Collections Specialist I - 3DKET in Getzville, NY at M&T Bank

Date Posted: 9/16/2018

Job Snapshot

Job Description

Responsible for managing an assigned customer base of delinquent loans, mitigating loss situations and reducing nonaccrual and loss population to M&T Bank. Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers. Transfer accounts to Workout Team based on delinquency or other risk triggering factors.
Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts.
Interact with customers via outbound calls, inbound calls and email correspondence.
Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off.
Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets.
Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy.
Thoroughly document loan/relationships supporting business recommendations.
Investigate and conduct skip tracing as required, utilizing resources available.
Keep abreast of business and market trends that may affect portfolio performance.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
Large percentage of time spent on the phone with customers.
Work under general supervision.
Not Applicable.
A combined 3 years’ higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Bachelor’s degree.
Two years’ collection experience.
Knowledge of the Commercial, Revolving Credit or Overdraft products.
Exposure to financial statements, analysis, and collateral valuation.
Knowledge of M&T Bank systems.


We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.