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Business Implementation and Support Analyst II - Commercial ARP & MDY - 3DG8G in Baltimore, MD at M&T Bank

Date Posted: 4/12/2018

Job Snapshot

Job Description

Business Implementation & Support Analyst II - Commercial ARP & MDY
Montgomery Park - Baltimore, MD


Facilitates moderately complex to complex technical projects from idea generation through post-implementation. Provides consultation services to internal and external clients and technicians within the Account Reconciliation Processing (ARP) and Media Delivery (MDY) services related to basic functions of supported mainframe or distributed applications and client-facing web applications, which may include review of system capabilities, operational procedures, forms, marketing materials, client user guides or cost analysis. Serves as Subject Matter Expert to internal application owners in discussing requested application changes related to enterprise-wide or ARP/MDY initiatives, compliance/regulatory requirements, system changes due to contractual agreements, external client needs in relation to Treasury Management product offerings or system maintenance (Business as Usual[BAU]). Serves as mentor to less experienced staff by assisting with application training, research analysis and project methodology consultation.
Assist the client in addressing problems and/or issues of any scope.  Analyze information, determine feasible solutions and make recommendations.
Convert external client business requirements into functional specifications and functional designs on any scope assignments.  Play a key role and an individual contributor on projects.
Develop project assessments and plans to include activities to be completed, estimated timeframes and effort.
May project manage small to medium scope efforts, direct less experienced resources and coordinate tasks.
Develop detailed test plans and scripts; complete client testing or user acceptance testing for routine processes to ensure proper system functioning.
Resolve issues arising from testing or implementation by identifying and documenting the issue, completing appropriate testing and reviewing with technical team and application owners.
Coordinate in post-implementation follow-up on application changes by getting feedback from application owners and clients; research and identify potential solutions to resolve any resulting issues.
Maintain a thorough understanding of the business supported and its functions, processes and operations. 
Maintain a thorough functional understanding of the supported application(s).
Adhere to current standards and procedures and ensure all efforts are properly documented.
Maintain a professional level of communication and cooperation.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
This position works under general direction of management and is competent to work on most phases of systems analysis and application support but requires instruction and guidance for other phases.  An employee in the position possesses a detailed functional knowledge of the supported application(s) and product offerings within ARP & MDY Services to assist in successful daily processing of the Department. These responsibilities require the position to interact with Technology, External Clients, Product Managers/Owners and Servicing teams.  Support provided by the position includes, but is not limited to Commercial and Retail Banking, Account Analysis, Balancing Services, Item Processing, Lockbox Services, Financial Crimes, Returns and Exceptions Services.

Associate’s degree and 5 years’ operational/business analytics experience, or in lieu of a degree, a minimum of 7 years’ operational/business analytics experience.
Requires analytical, organizational and problem solving skills. Excellent verbal and written communication skills to be able to present to a target audience. Ability to multitask for various components of small to large projects.
Problem solving, resolution and recommending applicable alternative solutions. Demonstrate leadership capabilities from a project management perspective. Detail oriented/articulate Possess time management with the ability to recognize project milestones and delivery dates.
Solid PC skills with a thorough knowledge of Microsoft Office (Excel, Word and PowerPoint) and SharePoint.
Bachelor’s degree and 3 years’ operational/business analytics experience, or in lieu of a degree - 7 years’ operational/business analytics experience.
Certified Lean Six Sigma Green Belt.
Subject matter expert in business with knowledge or experience utilizing application/system being supported.
Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications.
Good understanding of the Bank’s application framework.
Ability to work in a team environment as well as autonomously.
Ability to multitask for various components of moderately complex to complex projects.
Action-oriented and pro-active
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.   Apply today at!

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.