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Business Transformation Lead - 3DIV2 in Wilmington, DE at M&T Bank

Date Posted: 5/29/2018

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Job Description

Business Transformation Lead

Wealth Advisory Services

Wilmington Trust

Wilmington, DE



As an integral part of the Business Line Improvement efforts, work with key colleagues across the Wealth Management division and Bank to identify areas of inconsistency and opportunity to drive business change.  Work to establish process improvement efforts, within a risk management framework, that improve client facing experiences, middle and back office processes and lead transformation initiatives, ultimately improving business line profitability and performance.  Drive significant process design and process re-engineering work; lead strategic execution; implement industry's best practices; lead process assessments and enhancements; initiate technology initiatives bringing automation to organization to drive change in a multi-year transformation effort to transform the Wealth Management organization into a “best in class” organization.


Primary Responsibilities:

Primary responsibility for delivery and execution of Wealth Management Business Transformation, coordinating across the areas of Wealth Management (Brokerage, Investments, Fiduciary Services and Banking), working closely with all Process/Line of Business Owners and Shared Services counterparts.


Lead Process Improvement initiatives including standardizing processes and organization across various geographies and legal entities. This would include rationalizing activities, policies, infrastructure, control and governance mechanisms


Support the Leadership Team in reaching a consensus on the strategic vision and then lead execution efforts


Partner with other leaders in the WM organization in developing a strong, efficient and agile organization


Assist in developing a consistent interaction model with groups, including defining standardized SLAs, KPIs, escalation mechanisms, etc.


Develop a reporting framework to assist in providing periodic updates to senior management on the status of the transformation efforts and escalate issues, as needed


Develop communications of both strategic plans and progress updates in division-wide staff updates



Minimum Qualifications Required:

Bachelor’s degree and minimum 7 years’ relevant work experience or in lieu of degree a combined minimum 11 years higher education and/or related work experience.


Broad-based experience focused on business process re-engineering, transformation, controls, program management and technology implementation


Excellent PC Skills (Microsoft Project, Power Point, Word, Excel, Access, Visio)


Demonstrated ability to think strategically and act as a thought partner with senior leadership and key stakeholders


Demonstrated ability to synthesize varied viewpoints to identify an optimal solution and develop a coherent plan or vision


Demonstrated ability to collaborate and drive execution at all levels of the organization on a global basis


Demonstrated exceptional leadership, project management, analytical and managerial skill


Exceptional ability to communicate in written and verbal formats across various levels of organization


Demonstrated ability to build strong professional relationships


Preferred Qualifications:

Masters or other advanced degree preferred

Six Sigma / LEAN experience or certification preferred


We encourage candidates with relevant military experience to apply.



At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.





M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.