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CBO Communications Rep II - 3DKV1 in Buffalo, NY at M&T Bank

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/14/2018
  • Job ID:
    3DKV1

Job Description

Function:
Serves as the main point of contact for inbound phone calls/emails from branch personnel pertaining to identification, research and resolution of financial transactions inquiries and discrepancies. Maintains high levels of customer services for a variety of routine topics. Facilitate timely conveyance of communications and documentation to appropriate parties to ensure efficiency and risk mitigation. Provides guidance, training and assistance to less experienced personnel.
Responsibilities:
Receive and respond to questions and inquiries received via incoming calls and emails from the branch network and business partners; provide excellent customer service using acquired knowledge.
Handle most complex research and resolution of inquiries; escalate cases of potential internal fraud to higher management.
Work with customers and/or business partners to resolve product issues, customer problems and most complex inquiries.
Create general ledger and customer transactions in an accurate and efficient manner as required; approve general ledger and customer transactions completed by peers.
Utilize judgment and discretion to make decisions on escalated issues, working outside established procedures as appropriate.
Provide guidance and training to less experienced personnel based on area of expertise, including providing problem resolution around routine tasks and questions as well as more complex issues and assisting in their resolution.
Participate in departmental projects and new initiatives under direction and as needed.
Review assigned daily tasks or exceptions in a functional area for adherence to established procedures.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Nature & Scope:
This position works independently under general supervision.
Required Qualifications:
Bachelor’s Degree or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Preferred Qualifications:
In-depth knowledge and understanding of Centralized Branch Operations (CBO) reconciliation processes and branch procedures in assigned function
In-depth understanding of all branch operations, policies and procedures including front and back-end transaction processing and work flow
Proven verbal and written communication skills
Comprehensive knowledge of branch procedures, including those related to security, audits and internal controls
Self-motivated
Well-organized
Proven time management skills
Proven prioritization skills
Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software
Ability to work under critical time constraints

 

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.