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Change Management Specialist - 3DICH in Amherst, NY at M&T Bank

Date Posted: 5/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

Change Management Operations
Amherst, NY, Wilmington, DE, Baltimore, MD
The Change Management Operations department is within Infrastructure Service Management.  Assist and help oversee Change responsibilities including the review of daily activities, meeting audit requirements, co-leading the Change Advisory Board and ensuring all SOX controls identified and adhered to.  Provide operational and functional expertise in enterprise Change Management policies and procedures. This individual is accountable and responsible for the change strategy, who assesses the change, outlines a change plan, and implements change management. The Change Manager is the primary liaison to the change sponsor, project manager, leadership, overall project team, and stakeholders. To manage all changes that could impact Technology's ability to deliver services through a formal, centralized process of approval, scheduling and control to ensure that the IT Infrastructure stays aligned to business requirements with a minimum of risk. Oversee and evolve Change Management process and serve as ambassador for process throughout the bank.
•  Analyzes change records to detect any trends or problems and proposes actions to rectify apparent weak areas.
•  Chairs the CAB meetings. Circulates CAB report that consists of all medium and high RFCs to CAB members in advance of meetings to allow prior consideration. Approves all urgent, medium, and high risk changes on behalf of the CAB.
•  Produces regular and accurate management reports.
•  Provides training to client base and crafts curriculum and documentation.
•  Assists auditors to assess the activities of the Change Management.
•  Responsible for developing and maintaining Change Management standards, processes, policies and procedures; recommend updates based on experiences to streamline processes and improve efficiency of execution.
•  Develop project plans, testing, configurations and supporting documentation as required for projects.
•  Provide oversight and guidance to lower level staff to include training, process improvement and mentoring.
•  Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
•  Promote an environment that supports diversity and reflects the M&T Bank brand.
•  Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
•  Complete other related duties as assigned.
Minimum Qualifications Required:

Associates degree, or in lieu of a degree; a minimum of 8 years of professional experience.
Prior Change Management experience. 
Knowledge of applicable products, systems and workflows. 
Proficient in software utilized in department to include Microsoft Office. 
Good knowledge of process improvement methodology and business process management techniques. 
Excellent verbal and written communication skills to be present to a target audience 
Must be detail orientated/articulate with strong time management and organizational skills
Ideal Qualifications Preferred:

ITIL Foundation Certified
Working Knowledge of pertinent IT change and release management tools.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.