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Collections Specialist II - 3DKM3 in Getzville, NY at M&T Bank

Date Posted: 8/29/2018

Job Snapshot

Job Description

Collections Specialist II

Customer Asset Management

Full Time, 40 Hours


Getzville, NY


Responsible for working with customers who are 11 days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound calls. Position will refer to different Departments/make “warm transfers”.
Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions.
Investigate and conduct in depth research and account review on high-risk checking accounts. Analyze financial statements and account opening documents to assess the likelihood of recovery; Ask questions regarding intentions, in order to offer solutions/assistance.
Document outcomes of all calls.
Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
Utilize internal collections systems and accounting systems for all account types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections through to resolutions.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
This position works under direct supervision and has autonomy when performing customer inaction. In addition, this position does have the authority to waive late fees, within guidelines.
Not Applicable.
High School diploma/GED plus a minimum of 2 years’ experience in customer service, customer-facing, collections, call center or sales.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Associate’s degree.
Knowledge of M&T Bank systems.


We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.