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Commercial Customer Service Specialist I in Williamsville, NY at M&T Bank

Date Posted: 12/1/2018

Job Snapshot

Job Description

Title: Commercial Customer Service Specialist I   

Basic Function:

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all cash management and merchant services' products, utilizing excellent oral and written communication skills.

Essential Position Responsibilities:

• Receive incoming customer client calls using excellent customer service and telephone skills. 

• Answer inquiries and resolve customer issues for all cash management and merchant services’ products.

• Uses related software, mainframe applications, and appropriate documentation to answer inquiries. 

• Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and more complex inquiries.

Nature and Scope:

Cash Management & Merchant Customer Service encompasses direct support of the following: Cash Management & Merchant customers, Cash Management & Merchant operations, Cash Management & Merchant sales and product management, branches, Commercial Bank regional customer service, and relationship managers.

Minimum Qualifications Required:

• Associates degree or equivalent work experience. 

• Extensive personal computer skills a must. 

• Demonstrated ability to interact and build rapport with all Cash Management & Merchant customers. 

• Proven troubleshooting and problem solving capability required. 

• Must be flexible with the ability to interact with clients, peers and management in a professional manner. 

Ideal Qualifications Preferred:

• Cash Management & Merchant Customer Service experience.

• Demonstrate mastery of all Cash Management & Merchant products and meet all customer service and monitoring requirements.

• Mastery of all related software programs and mainframe applications.

• Completion of the entire Cash Management & Merchant training program.

• We encourage candidates with relevant military experience to apply.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.