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Commercial Customer Service Specialist I - 3DHCX in Williamsville, NY at M&T Bank

Date Posted: 3/5/2018

Job Snapshot

Job Description

Title: Commercial Customer Service Specialist I   
Basic Function: Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all cash management and merchant services' products, utilizing excellent oral and written communication skills.
Essential Position Responsibilities: • Receive incoming customer client calls using excellent customer service and telephone skills. 
• Answer inquiries and resolve customer issues for all cash management and merchant services’ products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries. 
• Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and more complex inquiries.
Nature and Scope: Cash Management & Merchant Customer Service encompasses direct support of the following: Cash Management & Merchant customers, Cash Management & Merchant operations, Cash Management & Merchant sales and product management, branches, Commercial Bank regional customer service, and relationship managers.
Minimum Qualifications Required:
• Associates degree or equivalent work experience. 
• Extensive personal computer skills a must. 
• Demonstrated ability to interact and build rapport with all Cash Management & Merchant customers. 
• Proven troubleshooting and problem solving capability required. 
• Must be flexible with the ability to interact with clients, peers and management in a professional manner. 
Ideal Qualifications Preferred:
• Cash Management & Merchant Customer Service experience.
• Demonstrate mastery of all Cash Management & Merchant products and meet all customer service and monitoring requirements.
• Mastery of all related software programs and mainframe applications.
• Completion of the entire Cash Management & Merchant training program.
• We encourage candidates with relevant military experience to apply.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.