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Commercial Lending Operations Customer Service - 3DHW8 in Buffalo, NY at M&T Bank

Date Posted: 5/19/2018

Job Snapshot

Job Description

Basic Function:
Provide overall support to all internal clients, including Commercial Servicing, supporting departments, and the business line via a customer support line, email box and internal report review.   
 
Responsibilities:
•         Promptly respond to incoming emails in a friendly and timely manner
•         Perform standard input and/or review on loans, rates, fees, billing, payments, etc.  to ensure accuracy of the Automated Financial Accounting system
•         Perform necessary research resulting from incoming service calls and emails.
•         Provide timely, knowledgeable and courteous telephone support to internal clients in answering general questions and resolving problems
 
Basic Qualifications:
•         High School Diploma or GED
•         Minimum two years relevant work experience
•         PC experience to include Microsoft Word and Excel
•         Excellent oral and written communication skills
•         Excellent multi-tasking and organizational skills
•         Ability to work well with others in a team oriented atmosphere
 
Ideal Qualifications:
•         Associate’s Degree preferred
•         Three to five years office experience preferred
•         Previous Lending, Retail Banking, or Mortgage experience helpful
•         Prior customer service experience
•         Previous experience in working with research and problem resolution recommended
•         Ability to retain information and apply to required tasks
•         Working knowledge of AFS helpful
•         Knowledge of departmental software
•         Notary public (as required by department needs) preferred
 
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 
 
Apply today at www.mtb.com/careers!
 
'Relevant Military Experience is Desired'
 
 
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.