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Commercial Service Supervisor - 3DK8L in Williamsville, NY at M&T Bank

Date Posted: 8/7/2018

Job Snapshot

Job Description

Title: Commercial Service Supervisor

Function:

Supervise commercial support activities of a service team at one at multiple locations in accordance with established policies and procedures. Provide operational, technical and functional expertise in work policies and procedures.

Position Responsibilities:

• Serve as a champion for the partnership between the respective Commercial Support Teams within the regions and those more centrally located.

• Supervise a large commercial support team, possibly at multiple locations.

• Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures.

• Make recommendations for improving processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction.

• Proactively document unwritten procedures and collaborate with Procedures Manager.

• Assist with the development and implementation of training programs for the commercial support team.

• Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations.

• Partnering with the COM, manage and troubleshoot problem situations.

• Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team.

• Supervise and make recommendations to streamline ad hoc data collection requests.

• Assist in the development of new service or credit support review process as needed.

• Develop relationship with internal partners throughout the bank.

• Partner on the development of materials for new initiatives when possible.

• Responsible for partnering with line management to understand needs and ensure that the commercial support team is effectively and efficiently meeting them.

• Represent the team in the communication of concerns to partners and line management.

• Exercises supervisory authority concerning staffing, performance appraisals, promotions, and employee relations matters.

• Serve as an ambassador for the Commercial Service Team and M&T Bank by developing and maintaining strong internal and external partnerships.

• Possible travel to perform work duties and for training and special projects.

Minimum Qualifications Required:

• Bachelor’s degree or a minimum of 4 year customer service or operations experience in Banking, and 2 years supervisory experience, including mentoring & coaching

• We encourage candidates with relevant military experience to apply.

About M&T:

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.