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Commercial Support Team Supervisor - 3DI0M in Williamsville, NY at M&T Bank

Date Posted: 4/16/2018

Job Snapshot

Job Description

Title: Commercial Support Team Supervisor
Function: Supervise commercial support team activities in accordance with established policies and procedures.
Nature and Scope: The Commercial Support Team Supervisor is responsible for ensuring that assigned commercial support team effectively delivers prompt and efficient support to the Commercial Relationship Management Team in adherence with stated procedures.
Position Responsibilities: • Serve as a champion for the partnership between the respective Commercial Support Teams within the regions and those more centrally located.
• Supervise a commercial support team. Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures.
• Make recommendations for improving processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction.
• Assist with the implementation of training programs for the commercial support team.
• Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations.
• Assist commercial support team with the management and troubleshooting of problem situations.
• Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team. Surface problem situations to the Commercial Operations Manager (COM) and assist with the resolution.
• Supervise ad hoc data collection requests.
• Supervise any new service or credit support review process as needed.
• Develop relationship with internal partners throughout the bank.
• Responsible for partnering with line management to understand needs and ensure that the commercial support team is effectively and efficiently meeting them. Surface concerns to COM who will assist in discussing them with the line.
• Serve as an ambassador for the Commercial Service Team and M&T Bank by developing and maintaining strong internal and external partnerships.
• Exercises supervisory authority concerning staffing, performance appraisals, promotions, and employee relations matters.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Ability to travel to perform work duties and for training and special projects.
• Complete other related duties as assigned.
Minimum Qualifications Required: • Bachelors degree, or in lieu of a degree a minimum of four (4) years work experience.
• A minimum of 3 years customer service and/or operations experience.
• A minimum of 2 years prior leadership, mentoring and/or coaching experience.
• Ability to work as a team member and with internal business partners.
• Proficient with the use of personal computers.
• Knowledge of Microsoft Outlook, Word and Excel. 
• Knowledge of financial statements and loan documentation. 
• Demonstrates excellent customer service skills with the ability to use tact and diplomacy.
• Ability to multi-task.
• Ability to lead a project team.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to present to a group on a topic that is familiar.
• Ability to deliver a presentation to directs.
Ideal Qualifications Preferred: • Working knowledge of bank systems used by the commercial support team.
• Knowledge of bank policies, procedures, and banking regulations.
• Experience with Microsoft SharePoint.
• We encourage candidates with relevant military experience to apply.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.