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Customer Service Specialist II - Commercial Card - 3DIAF in Williamsville, NY at M&T Bank

Date Posted: 7/1/2018

Job Snapshot

Job Description

Title: Customer Service Specialist II - Commercial Card

Basic Function:

• Provide quality telephone and email support to Commercial Card Customers as well as internal business partners. 

• Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for our Commercial Card Products, utilizing excellent oral and written communication skills.

Nature and Scope:

Commercial Card Support Team encompasses direct support of the following:  Commercial Card Customers, CentreSuite, Commercial Card sales and product management, branches, Commercial Bank regional customer service and relationship managers.

Essential Position Responsibilities:

• Receive incoming customer client calls using excellent customer service and telephone skills.

• Answer customized inquiries and resolve complex customer issues using related software, mainframe applications, and appropriate documentation for all Commercial Card Products.

• Act as a lead to other customer service representatives and specialists.

• Handles large customer accounts and maintains the personal level business relationships

• Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and inquires.

Minimum Qualifications Required:

• Associates degree, or in lieu of a degree a minimum of two (2) years work experience.

• Minimum one year of relevant customer service experience required.

• Must be able to be relied upon as the expert for handling complex customer issues and have a proven track record of interacting professionally with all levels of management and customer service representatives.

• Extensive personal computer skills a must.

Ideal Qualifications Preferred:

• Demonstrated mastery of the Commercial Card products and meet all customer service and monitoring requirements.

• Demonstrated ability to interact and build rapport with all Commercial card customers. 

• Mastery of all related software programs and mainframe applications required.

• Demonstrated ability to use systems to troubleshoot complex customer inquiries and issues.

• Proven troubleshooting and problem solving capability required. 

• Must be flexible with the ability to interact with clients, peers and management in a professional manner. 

• Viewed by peers and management as an expert in Commercial Card product and CentreSuite application. 

• Self-motivated and organized. 

• Demonstrated ability to manage multiple projects and work under pressure. 

• Ability to adapt to a changing environment.

• We encourage candidates with relevant military experience to apply.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.