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Digital Engagement Manager - 3DIBN in Buffalo, NY at M&T Bank

Date Posted: 5/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    5/21/2018
  • Job ID:
    3DIBN

Job Description

BASIC FUNCTION:

Responsible for managing the design, deployment and monitoring of various employee and customer facing change management efforts for Digital Banking. This includes working with business partners to support adoption and enrollment of digital initiatives. Also supports engagement efforts and events created for/delivered by senior division leadership.

POSITION RESPONSIBILITIES:

Assist in the development and design of communication roadmaps and messaging for targeting segmented populations of customers and Bank employees.
Oversees content design and development following external and internal brand standards and industry best practices. Ensures all materials regarding the products of Digital Banking are always current. Lead the partner/content owner governance process.
Manage set-up, testing, and launching of all change management tactics in conjunction with product managers for customers and employees, ensuring double-checks are in place to avoid messaging to the incorrect audience(s) and that messaging is visually engaging and functionally sound.
Lead the evaluation and potential implementation of new ways to better engage employees in customers and encourage adoption, enrollment and usage of digital products and services.
Partner with other teams around the Bank to schedule, coordinate and execute the technical engagement aspects for various divisional leadership meetings, for anything digital product related.
Respond quickly to ongoing requests from Digital Banking leadership and other internal stakeholders and business partners for ad hoc communications support.
Participate in/support a range of other engagement tasks and other duties as assigned.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
NATURE AND SCOPE:
The position is responsible for managing a single product line or the simpler, less complex services for a market segment.
The position may be responsible for managing a staff depending upon the product and need.
The incumbent interacts extensively with both internal and external contacts.
MANAGERIAL/SUPERVISORY RESPONSIBILITY:
The position may have staff responsibility.
MINIMUM QUALIFICATIONS REQUIRED:
Bachelor’s degree and a minimum of 3 years’ proven marketing, product management, financial, operations and/or project management experience, or in lieu of a degree a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ proven marketing, product management, financial, operations and/or project management experience.
Strong interpersonal and verbal and written communication skills.
Demonstrated financial analysis skills.
Strong analytical skills.
IDEAL QUALIFICATIONS PREFERRED:
Master’s degree.
Knowledge of software programs utilized by department.

We encourage candidates with relevant military experience to apply. 
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance our career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful,conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.