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Digital/Fee Income Product Management & Project Management - 3DKIN in Buffalo, NY at M&T Bank

Date Posted: 8/31/2018

Job Snapshot

Job Description

Manager of Digital & Payments Channels for Business Banking; has a team of 7 individuals.  Reporting directly to the Head of the Business Banking Division.  This individual will be responsible for overseeing Business Banking payments product management, digital and technology advancements,  and project management for the Division. The position will serve as lead for the division with Digital Banking and Technology, but will also interface significantly with partners in Commercial Treasury Management and Merchant Services.
Set strategic direction for multiple product lines and/or services for major existing and new market segment(s) of a larger and/or more complex nature, and present supporting business plans to senior management and employees.

Directly responsible for product pricing, cost structure as well as product risk for products and/or services managed. Responsible for all supporting product financials including revenue planning and product profitability.

Manage sales channel strategy for assigned products and/or services. Maintain a current awareness of new competitive developments in company markets, and in response evaluate and recommend new services, new products or geographies, or modify existing services or products. Evaluate new product/services success to make adjustments as required; implement and manage changes in service or marketing strategy as required.

Manage all aspects of new product implementation and existing product modification for assigned products and/or services, including, but not limited to, design and development of services, portfolio acquisition and process improvements; serve in a liaison capacity with other areas of the Company to ensure the requisite support for products and/or services managed.


Maintain an awareness of new trends and developments in marketing and Company products and services to ensure alignment.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.
As a senior level Product Manager the position’s results and/or actions impact the Bank’s long-term operations, revenues or profitability. As a result, the position has extensive contact with other Bank departments for the effective and profitable marketing of new products and the enhancement of existing products for which the position is responsible.

The position champions strategies and development of new and improved processes that support business growth, organizational efficiencies and customer service objectives through assigned products and/or services.

In addition, the position oversees and evaluates high-level processing key performance indicator models and develops reporting to manage business function processes effectively.
Will manage a staff of 5 to 20 employees.
Bachelor’s degree, and a minimum of 12 years’ experience in Marketing, Bank Operations, Credit Analysis and/or relevant product line(s), or in lieu of a degree a combined minimum of 16 years’ higher education and/or work experience, including a minimum of 12 years’ experience in Marketing, Bank Operations, Credit Analysis and/or relevant product line(s).
7 years’managerial and/or project management experience in relevant product line(s).
Strong financial analysis skills, including cash flow and components of product profitability.
Excellent developmental, analytical and research skills.
Extensive network of industry and client contacts on a national scale and extensive market intelligence.
Industry-specific knowledge.
Excellent verbal and written communication and interpersonal skills.
Strong presentation skills.
Demonstrated principled leadership skills with sound business ethics.
Dedicated customer service focus. Ability to use expert resources when necessary.
Master’s degree.
Extensive experience in Business Treasury Management, Merchant Services and Payments Product Management

Extensive industry and bank knowledge of digital landscape and capabilities
Knowledge of Industry best practices and competitive threats in the Payments/Digital space

Previous experience leading efforts with FinTechs and Business Banking vendors
Self-motivated, well-organized individual.
Action-oriented individual.
Ability to work under critical time constraints.
We encourage candidates with relevant military experience to apply.
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.