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Document Custodian Supervisor in Buffalo, NY at M&T Bank

Date Posted: 11/14/2018

Job Snapshot

Job Description

Function:
First line supervisor of staff within the Document Custodian responsible for ensuring customer service, meeting SLAs and productivity targets, ensuring adequate team coverage and general responsibilities aligned with first level supervisors. Expected to managed at least 5 to 10 staff members depending on team

Responsibilities:
Ensure daily, weekly and monthly work is completed in a timely and accurate manner
Manages work distribution
Ensure staff are properly trained and developed to support responsibility scope.
Engage with staff and peers when necessary in the resolution of complex problems through application of industry and experiential knowledge and skills.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Required Qualifications:
Associate’s degree and a minimum of 2 years’ relevant experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/work experience, including a minimum of 1 years’ relevant experience
Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software
Organizational skills
Problem solving skills
Detail Oriented
Written and verbal communication skills

Preferred Qualifications:
Ability to work under time constraints while maintaining accuracy

We encourage candidates with relevant military experience to apply.


About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.