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Employee Relations Specialist II in Williamsville, NY at M&T Bank

Date Posted: 11/12/2018

Job Snapshot

Job Description

Basic Function:
Responsible to deliver high quality and effective employee relations solutions to a line of business, and/or geographic territory as assigned. Responsible for resolving problems, addressing and investigating employee and regulatory complaints, coaching managers and employees to achieve resolution of issues which involve developing and maintaining good employee relations, and ensuring the uniform and equitable application of organization policies and procedures while adhering to appropriate regulations. Uses exceptional HR expertise as part of the Employee Relations team to provide bank wide ER day to day services. 
Deliver high quality advice, guidance and decisions in a consistent manner. Identify and analyze employee relations matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the Bank.
Administer the Bank’s Corrective Action Program to include: coaching and counseling managers and employees on performance management including performance improvement plans, and the entire range of the corrective action process. Use judgment based on experience and circumstances to accelerate corrective action as appropriate. Recommend termination of employment when appropriate, and oversee the termination process in accordance with Bank practices.
Receive and review employee complaints and conduct investigations with general supervision from senior ER management, Legal, Risk, Security and/or Audit. Create case and maintain integrity of data in enterprise-wide incident management system. Respond to complaints received through employee complaint Recommend and resolve problems and counsel employees.
Prepare documentation and input to bank systems consistent with bank standards and practices.
Counsel managers on progressive discipline, highlighting the legal requirements and ramifications. Participate in the EEOC/Human Rights/Wage and Hour regulatory complaints and may represent the bank at investigative conferences, unemployment hearings and meetings.
Counsel employees on conduct issues, including disputes with co-workers, supervisors, subordinates or management, financial problems, illness or disability and performance problems.
Act as a consultant to department head on Affirmative Action and EEO policies and practices.
Conduct presentations as needed to employees and management on employee relations topics. Support training programs for various levels within the organization on Bank policy, sexual harassment, legal issues, and performance appraisals.
Support exit survey process to include analyzing results and follow-up to appropriate individuals.

The position has significant impact to ensure workplace productivity, support the Bank's ability to maintain a high performing workforce through performance management and mitigate risk to the Bank from regulatory action or civil litigation by ensuring fair employment practices.
The position interacts with all levels of personnel within the bank.
The incumbent acts as bank representative in external venues including unemployment hearings, regulatory meetings etc.

Not Applicable

Bachelor’s degree in related field (Human Resources, Business Administration, Communications), or in lieu of degree, four to five years’ relevant progressive work experience.
Five to seven years’ HR generalist or employee relations experience including employee relations counseling and internal investigations experience.
Working knowledge of technology and software utilized by department.
Familiarity with Word, Excel, Access, Powerpoint and email product.
Previous (internal) investigations experience

Strong interpersonal skills with the ability to interact and communicate with all levels of management and employees.
Proven experience in a customer service environment. Effectively able to defuse the irate or emotional caller. Ability to consistently demonstrate courtesy, helpfulness, professionalism, empathy, and politeness.
Excellent verbal and written communication skills. Strong consulting, influencing, and presentation skills.
Extensive knowledge of employment law and regulations. Demonstrated knowledge of HR practices and principles.

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.