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End-Point Integration and Support Network Computing analyst II - 3DJ8K in Amherst, NY at M&T Bank

Date Posted: 6/26/2018

Job Snapshot

Job Description

End-Point Integration and Support Network Computing analyst II
Buffalo, NY
Description:
End-Point Integration and Support Network Computing analyst II: Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences with PC software, PC hardware and peripherals, Virtual PCs and Thin Clients. Directly responsible for delivering accurate, timely troubleshooting to clients and working with team members to manage ticket queues.
Basic Function:
Directly responsible for delivering accurate, timely responses to clients or internally generated work and equipment orders through planning, personal action, coordination with other internal support areas, vendors, and departmental administrators.
Responsibilities:
Performs order related analysis, processing, installation coordination, and closure. Performs second and third level problem research, diagnosis and resolution. Acts as a resource for scheduled infrastructure projects and maintenance processes, internal projects, and department initiated projects. Performs other assignments as requested to include but not limited to training, internal meetings, time reporting, status reports, vendor briefings, etc.
Minimum Qualifications:
Bachelor's degree in Information Systems, related field or equivalent in work experience and four years’ experience in an operational support position and/or a position requiring a high level of technical customer support, or in lieu of education eight years of relevant experience.
Ideal qualifications
Virtual PC
Proficiency in Thin Client support experience
HP Device Manager Experience
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.