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Executive Endpoint Experience Specialist - 3DHRC in Buffalo, NY at M&T Bank

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/2/2018

Job Description

Executive Endpoint Experience Specialist
Buffalo, New York
 
BASIC OVERVIEW & RESPONSIBILITIES:
Performs day to day support activities and special projects in support of the technology needs of the Senior Executives of the bank. This also includes supporting Technology initiatives from an end user perspective as well as Audio/Video support.
Assists in design reviews, testing and end user documentation in support of the development of new or existing hardware and software that is used throughout the bank.
 
Responsibilities:
  • Performs basic to moderately complex PC and Network troubleshooting.
  •  Assists the client in addressing day to day problems/issues of small to medium scope.
  • Determines feasible solutions and makes recommendations.
  • Uses skills and available resources to troubleshoot and support the technology needs of the senior executives and their administrators.
  • This includes various hardware and software in support of the business such as PC, laptops, MS-Office including Outlook, iPhone, iPad, networking and security topology, etc.
  • Develops and maintains end user documentation.
  • Support Audio/Video Conferencing Services using Polycom and WebEx technologies in support of EVP’s and other users of Audio/Video services.
  • Participates with systems analysts, operations and IT staff as appropriate in systems and integrated testing.
  • Prepares test data and executes detailed test plans.
  • Performs any required debugging.
  • Evaluates and understands somewhat complex interrelationships and effects among programs and applications.
  • Prepares assessments and task plans to include required tasks, estimated time frames and effort for small to medium scope assignments, to be reviewed by a more senior staff.
  • Confers with clients and more senior technicians to gain an understanding of necessary systems changes.
  • Provides consultation services to clients, technology staff and Bank departments on basic to intricate functions of supported technology.
  • This may include the review of system capabilities, operational procedures, or end user experience.
  •  May project manage small scope efforts, under the guidance of a more senior technician or Team Lead.
  • Provide project management for Client related installations, relocation's and changes; coordinate/facilitate vendor activity; meet with vendors and contractors
  • Provide on-site assistance, as required, to the Help Desk and Network Control Center with regard to problem definition and resolution
  • Develop, document, and enforce all accepted technology standards for assigned projects and/or project tasks
  • Must be a team player and able to contribute to both short and long-term goals of Technology, business units, and the Bank as a whole
  • Able to analyze and troubleshoot complex technical problems in a methodical manner
  • Participate in on-call rotation schedule to support our Executives 24/7

     
 
Minimum Qualifications:
Bachelor's Degree with at least four years involvement in systems analysis and technical support and troubleshooting or eight years of experience in lieu of a degree
Proven history of Professional customer service required
Requires Audio/Video Telecommunications Systems experience
Strong time management/organizational skills
Must be detail orientated/articulate
Must have strong verbal and written communication skills to be able to present to a target audience
Requires an understanding of the system development lifecycle.
Proficient in PC hardware/software, MS-Office including Outlook, mobile device support, network and security topology.
 
IDEAL QUALIFICATIONS:
Bachelor's degree in Computer Science or related discipline preferred
Telecommunication Software Solutions experience
Strong project lead/management experience 
Ability to perform moderately complex problem analysis, systems design and resolution. General knowledge of the Bank's application framework.
Ability to lead or actively participate in technical walkthroughs.
Ability to work effectively with client personnel in various organizational positions, IT managers and staff.
General understanding of the business unit's role and how they fit into the organization.
Displays a good understanding of the business area's functions, operational environment and their use of the supported application(s).

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.