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Executive Technical Support Specialist - 3DJOB in Wilmington, DE at M&T Bank

Date Posted: 7/11/2018

Job Snapshot

Job Description

Executive Technical Support Specialist

Wilmington, DE
Responsibilities:
Setup conferencing equipment and test audio/video quality prior to Senior Management meetings 
Assist Senior Management with resolving technical issues so they can work efficiently with minimal impact.
Explain technical issues in non-technical terms to Senior Management and other End Users
Provide on-site technical support for Senior Management, as well as 24/7 after-hours support
Analyze technology issues, determine root causes and troubleshoot for resolution
Resolve technology issues efficiently and seamlessly for Senior Management clients and other users if issues are escalated
Complete other related duties as assigned.
Create and edit End User and Service Desk technical documentation
Work closely with system analysts, operational staff, engineering staff and other subject matter experts to resolve issues and provide feedback and quality assurance and user acceptance testing for technology products and services
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
Minimum Qualifications  
2 years college education and 1 year experience technical support of Senior Management/VIP clients
Excellent customer service skills and experience supporting senior-level staff within an organization
Knowledge of audio/video conferencing systems
Strong analytical troubleshooting abilities
Excellent verbal and written communication skills, ability to produce clear and concise information
Must have a valid driver's license and ability to travel within and out-of-state
High standards of professionalism and integrity
Preferred Qualifications
Bachelor's degree in Computer Science or related discipline
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.