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Fraud Analyst - 3DIFK in Amherst, NY at M&T Bank

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Amherst, NY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/9/2018
  • Job ID:
    3DIFK

Job Description

HOURS OF WORK:  6:30 a.m. to 3:00 p.m.


 

Basic Function:

Evaluate and report information pertaining to retail, and other account activity. Take appropriate action to prevent and/or curtail losses against M&T.

 

Responsibilities:

•  May perform any or all of the following duties:

o  Review established detection system generated reports to identify fraudulent activity and determine action required to protect the Bank's assets. This can include but is not limited to reports for merchant, retail, kite, and new accounts.

o  Place appropriate hold on accounts, documenting action taken.

o  Initiate alternative customer contact such as letters or mailgrams if phone calls are not effective.

o  Identify potential take-over cases and review kiting reports to identify potential problem accounts.

o  Coordinate Code 10 and referral calls. Initiate probing questions to identify individual as legitimate customer or suspect. Take appropriate action.

o  Communicate with customers, merchants, financial institutions, and M&T personnel on a professional level in resolving problems or requesting additional information and/or documentation.

o  Communicate with and assist merchants, other banks, and law enforcement regarding address verifying cardholder transactions for other merchant fraud departments.

o  As needed, assist in the development of tools to maximize efficiency in the working of the detection room (i.e., spreadsheet, database, macros).

o  Ensure timely and accurate reporting for both the VISA TC-40 and M&T's internal IRIMS.

o  Keep abreast of national and world fraud trends, making recommendations to management in order to counter current trends.

o  Maintain accurate records containing known mail drops and fraud addresses.

•  Perform other related duties as requested by management.

•  The position requires significant contact with customers by calling and verifying questioned transactions. Alternative customer contact is utilized if telephone calls are not effective.

•  The position is responsible for minimizing fraud loss to the bank.

 

 

Basic Qualifications:

•  High School Degree or GED required

•  Associates Degree or in lieu of Degree a minimum two of related professional work experience or equivalent

•  Basic knowledge of Word, Access and Excel

•  Ability to interview and interact with all levels of personnel

•  Ability to make decisions quickly and accurately and handle multiple tasks simultaneously

•  Self-confident

•  Ability to work with minimal supervision

•  Must be able to work holidays an able flexible in terms of work scheduling

 

Ideal Qualifications:

•  Bachelors’ Degree in Criminal Justice, related field or equivalent work experience

•  Minimum one year previous customer service experience

•  Thorough knowledge of in-house systems (Card Pac, Hogan, Shaw and CMS)

•  Basic knowledge of software programs utilized by department

 

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

 

Apply today at www.mtb.com/careers!

 

 

 

 

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.