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Group Leader III - Single Point of Contact - 3DGZZ in Getzville, NY at M&T Bank

Date Posted: 2/9/2018

Job Snapshot

Job Description

Schedule:  Monday - Friday 8am - 5pm with one late night a week, including two Saturday's per month 8am-12pm.
The Opportunity: Provide work leadership over a clerical unit requiring highly specialized knowledge of the products, regulations, policies pertaining to the department/division, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized clerical duties within the unit. Must adhere to the requirements of federal registration under the SAFE Act. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues.
Primary Responsibilities: Train staff, prioritize and delegate daily work to staff.
Monitor workflow and serves as a liaison between unit and management.
Research and resolve complex issues.
Performs the most highly specialized clerical duties pertaining to assigned department. Acts as a backup during vacations, absences, etc.
Assist supervisor in developing staff objectives as well as providing input in evaluation of overall performance.
May complete any or all of the following responsibilities:
Complete and/or facilitate special projects as assigned by supervisor or manager.
Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
Document internal processes and determine methods for process improvement.
Produce departmental procedures and conduct ongoing training to assure compliance.
Facilitate process innovation teams.
Perform other projects as assigned.
Works under general supervision.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
 Minimum Qualifications Required:
High school degree or GED.
Four to five years’ departmental/Bank experience.
Strong knowledge of utilized spreadsheet, word-processing, presentation, and departmental software.
Analytical and problem solving skills.
Strong interpersonal and leadership skills.
Excellent customer service skills.
Excellent written and communication skills.
Well organized with the ability to multi-task.
Extensive knowledge of the products, processes, regulations, and policies pertaining to assigned unit.
Flexibility to support multiple business lines.
Notary public (as required by department needs).
Ideal Qualifications Preferred: Bachelor's Degree
About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.