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Group Leader IV - 3DIRA in Buffalo, NY at M&T Bank

Date Posted: 6/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Basic Function

Provide work leadership over a business unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to the department/division, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines.


Position Responsibilities:

•  May complete any or all of the following responsibilities:

o  Lead business unit work teams with responsibility for multiple businesses and product lines.

o  Monitor work flow and serve as liaison between unit and management.

o  Perform vendor management with day to day activities and problem resolution.

o  Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.

o  May be responsible for process improvement/ documentation, training, & implementation of initiatives.

o  Interact with other department to include Corporate Compliance and Legal in regard to customer issues.

o  Research and resolve complex internal and external customer issues.

o  Act as department lead for special project representation including projection, process initiatives.

o  Complete and / or facilitate special projects as assigned by supervisor or manager.

o  Facilitate process innovation teams. Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.

o  Document internal processes and determine methods for process improvement.

o  Produce departmental procedures and conduct ongoing training to assure compliance.

•  Perform other projects as assigned by management.

•  Works under minimal supervision.

•  Internal contacts within department or other M&T departments.

•  External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.


Basic Qualifications

•  High school or GED required

•  Minimum six years’ work experience

•  Good PC skills with a good knowledge of Microsoft Windows and comparable software applications

•  Complex problem solving and math skills

•  Demonstrated work leadership skills

•  Decisiveness

•  Strong interpersonal skills with excellent training skills

•  Excellent oral and written communication skills

•  Highly specialized knowledge of products, regulations, & policies as required by business units

•  Highly organized with the ability to multitask

•  Excellent customer service skills with the ability to use tact and diplomacy

•  Ability to work in a team environment

•  Strong work ethic, reliable and highly flexible


Ideal Qualifications:

•  Bachelor’s degree preferred with a minimum of five years’ departmental experience

•  Solid knowledge of departmental software preferred

•  Notary public (as required by department needs)



About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


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'Relevant Military Experience is Desired'M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.