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Group Leader IV- Mortgage Telesales - 3DJJ7 in Cheektowaga, NY at M&T Bank

Date Posted: 7/10/2018

Job Snapshot

Job Description

Company Overview:
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures.  As one of strongest, most successful companies in the U.S. financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals.  Join our team of over 15,000 professionals and you’ll understand what drives our longstanding success: a promise of exceptional client service, a commitment to our communities, a focus on building long-term relationships, and a dedication to being the best employer you’ll ever have. 


The Opportunity:

Provide work leadership over a business unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to the department/division, performing work of a non-routine nature and requiring independent judgement. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines. Must adhere to the requirements of federal registration under the SAFE Act.
Essential Position Responsibilities
May complete any or all of the following responsibilities:
Lead business unit work teams with responsibility for multiple businesses and product lines. Monitor work flow and serve as liaison between unit and management.
Perform vendor management with day to day activities and problem resolution.
Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.
May be responsible for process improvement/ documentation, training, & implementation of initiatives.
Interact with other department to include Corporate Compliance and Legal in regard to customer issues. Research and resolve complex internal and external customer issues.
Act as department lead for special project representation including projection, process initiatives. Complete and / or facilitate special projects as assigned by supervisor or manager. Facilitate process innovation teams.
Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
Document internal processes and determine methods for process improvement.
Produce departmental procedures and conduct ongoing training to assure compliance.
Perform other projects as assigned by management.
Nature and Scope
Works under minimal supervision.
Internal contacts within department or other M&T departments.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Basic Qualifications
High school or GED required.
Minimum six years’ work experience.
Bachelor’s degree preferred with a minimum of five years’ departmental experience.
Technical Skills
Good PC skills with a good knowledge of Microsoft Windows and comparable software applications.
Solid knowledge of departmental software preferred.
Other Job Information
Complex problem solving and math skills.
Demonstrated work leadership skills. Decisiveness.
Strong interpersonal skills with excellent training skills.
Excellent oral and written communication skills
Highly specialized knowledge of products, regulations, & policies as required by business units
Highly organized with the ability to multitask.
Excellent customer service skills with the ability to use tact and diplomacy.
Ability to work in a team environment.
Strong work ethic, reliable and highly flexible.
Notary public (as required by department needs). 

M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C.  With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.


Apply today at!M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.