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HR Representative I in Buffalo, NY at M&T Bank

Date Posted: 11/16/2018

Job Snapshot

Job Description

HR Representative I
One M&T Plaza - Buffalo, New York

Receives and responds to internal/external customers regarding Human Resources (HR) questions, concerns and issues.

Position Responsibilities:
Receive and respond to incoming telephone calls, mail, fax and e-mail on Human Resources-related matters from employees, managers, former employees and retirees, in a timely and accurate manner.
Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain the information needed to resolve customer issues.
Assist employees and retirees with benefits enrollment to support their elections on coverage.
Expand knowledge in all employee benefit plans including Retirement (401k, Employee Stock Purchase Plan, Pension) and Health and Welfare (Medical, Dental, Vision, HSA) to support servicing of customers.
Process pension commencements and respond to related inquiries for retiring employees.
Assist employees and/or managers with the resolution of payroll inquiries and discrepancies, time and attendance system and HR System issues.
Assist employees and/or managers with leave of absence programs including disability, parental leave and FMLA to ensure proper recording and handling of employee status.
Process dependent verification documents to ensure dependent eligibility and compliance with benefit plans, as well as accuracy and completeness of employee-related information.
Process voluntary resignation forms for management to ensure accuracy of employee information in HR systems.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Nature & Scope:
HR Direct is the Bank’s internal contact center for HR-related questions and issues of employees, managers, former employees and retirees. This position provides quality service to current and former employees, managers, retirees and external customers in the resolution of their HR-related questions. The position interacts and communicates with various departments within Human Resources to obtain the required information to properly respond to these calls as needed.

Minimum Qualifications Required:
Associates’ degree in Human Resources, Business Administration, or Communications
A minimum of 1 year HR Service Center or comparable setting experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/.or work experience, including a minimum of 1 year’s HR Service Center or comparable setting experience
Thorough knowledge of personal computers and pertinent word processing and spreadsheet software and ability to work with multiple applications simultaneously
Proven verbal and written communication skills
Proven customer service skills
Demonstrated proficiency of quickly responding to a wide variety of topics in an accurate and timely fashion
Proven problem-solving skills

Preferred Qualifications:
Bachelor’s degree in Human Resources, Business Administration or Communications.
Ability to defuse irate or emotional callers
Ability to consistently demonstrate courtesy, helpfulness, professionalism, empathy and politeness to callers
Knowledge of Company Benefits, Payroll and Compensation policies and procedures
Ability to display integrity and respect of the client by maintaining confidentiality on issues
Strong consulting and influencing skills
Sound research and analytical skills
Proven decision-making skills

We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.