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Infrastructure Analyst III -2nd & 3rd Shift in Millsboro, DE at M&T Bank

Date Posted: 11/23/2018

Job Snapshot

Job Description

Infrastructure Analyst III - 2nd & 3rd Shift
Millsboro, DE
The Infrastructure Analyst III position is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners. This is an off-shift position in Millsboro to create a 24 x 7 environment. Different shifts, evening responsibilities, weekends, and on-call will be required.
Position Responsibilities:
  • Respond to and resolve to Help Desk escalations.
  • Create trending information of system issues.
  • Create and document procedures for work order and request based tasks.
  • Advanced problem solving of technical incidents; Analyze and isolate issues. Use advanced diagnostic tools to troubleshoot issues.
  • Complete maintenance following SOP.
  • Such as Patching, Health Checks, OS updates, Validation of changes, Maintain Operational and Configuration standards.
  • Ability to research options when anomalies occur; identify recommendation and review with senior staff
  • Ability to schedule maintenance changes to reduce operational risk.
  • Participate in project work in cross functional teams; Lead technical team within a project; input in to design of efforts.
  • Coach less Sr staff on processes and technologies.
  • Initiate, Create and document procedures for maintenance tasks and other needs.
  • Ability to automated or improve SOP and maintenance tasks.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Evaluates situations using multiple sources of information.
  • Exchange complex information.
  • Complete other related duties as assigned.
Minimum Qualifications:
6 years’ related education and/or work experience
Familiarity with reading and digesting technical information
Proven written and verbal communication skills
Strong customer focus, including prior experience managing customer needs and multiple work priorities

Preferred Qualifications: Bachelor’s degree in technology field or related. 7 years’ experience - experience includes related education and work experience. Certifications or special training in Related Technologies.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.