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Insurance Specialist I - 3DHPV in Buffalo, NY at M&T Bank

Date Posted: 4/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Buffalo, NY
  • Job Type:
    Insurance
  • Experience:
    Not Specified
  • Date Posted:
    4/3/2018

Job Description

THE OPPORTUNITY: This position is for an insurance specialist within the insurance servicing department.  This specialist has completes exception processing and research, resolution of complex issues and customer inquiries with a concentration in flood insurance. This position also, participates in special projects, process improvements, and creates and/or updates procedures.   POSITION RESPONSIBILITIES:
•         Complete exception processing and research related to flood insurance, as well as homeowners insurance and other types of insurance in connection with loan products (mortgage and auto loans); resolve complex issues.
•         Handle complex customer inquiries and correspondence.
•         Interpret legal and bank documents, analyze circumstances and document for action steps.
•         Understand regulatory requirements related to flood insurance
•         Assist in vendor oversight for department vendor outsourcing
•         Participate in special projects to include systems, acquisition activities or account research.
•         Participate in process improvement initiatives.
•         Responsible for multiple system, business and product lines.
•         Review/update procedures according to protocols, guidelines and methods established by Retail Loan Servicing.
•         Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
•         Promote an environment that supports diversity and reflects the M&T Bank brand.
•         Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
•         Complete other related duties as assigned.
•         The incumbent works under minimum to moderate supervision.
•         The position has internal interaction within the Center of Expertise (COE) or other Bank departments/external attorneys, customers, automobile and recreational finance dealers and vendors/outside agencies.   BASIC QUALIFICATIONS REQUIRED:
•         High School or equivalent (GED) and a minimum of 3 years’ proven bank, financial services and/or professional office operations experience.
•         Proficiency with personal computers as well as pertinent spreadsheet and word processing software.
•         Proven problem-solving and mathematical skills.
•         Demonstrated verbal and written communication skills
•         Proven organizational skills.
•         Flexibility to support multiple business lines.
•         Familiar with business terms.
•         Good customer service skills with the ability to use tact and diplomacy with internal and external contacts.   IDEAL QUALIFICATIONS PREFERRED:
•         Associates’ degree or Higher.
•         Mortgage servicing or origination experience
•         Flood Zone and Insurance knowledge and experience
•         Microsoft Excel experience (multiple function usage)
•         Notary public (as required by department needs)   About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.   Apply today at www.mtb.com/careers!     'Relevant Military Experience is Desired'  
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.