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Late Stage Credit Counselor II - 3DH0H in Getzville, NY at M&T Bank

Date Posted: 2/12/2018

Job Snapshot

Job Description

The Opportunity:
Responsible for managing an assigned portfolio in the 30 days stage of delinquency, mitigating loss situations, thereby reducing Bank risk and maintaining customer relationships. Must adhere to the requirements of federal registration under the SAFE Act.
Primary Responsibilities:
Incumbent may perform any or all of the following in late stage collection functions:
Initiate contact with consumer borrowers handling the highest degree of delinquency accounts, assessing the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, CCCS, Reages, or Extensions
Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery.
Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with course of action taken.
Perform skip tracing.
Utilize internal collections systems and accounting systems for all loan types. Identify and resolve the more complex problematic account situations. Understand the workflow necessary for account maintenance/corrections through to resolutions.
Follow up on all customer inquiries.
Compile information and analyzes the account files for repossession and foreclosure recommendation.
Complete beginning, daily and final strikes of assigned charge off portfolios to various reports and logs.
Complete charge off referral/authorization forms for losses greater than or equal to $25M to include account summary and likelihood of recovery with recommendation for future action.
Perform additional duties as requested by management.
Works under general supervision.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Has contact with internal supervisors and externally with customers and service providers.
Minimum Qualifications Required:
Associates degree, or in lieu of degree, two years’ relevant experience.
Minimum of two years’ collection experience.
Very strong interpersonal and relationship building skills.
Project positive and friendly attitude.
Good knowledge of Microsoft Excel and Word.
Good understanding of collections servicing systems.
Familiar with skip tracing software, BK servicing systems
Functional expertise in all products serviced.
Strong communication and time management skills.
Good customer service orientation.
Strong negotiating skills.
Detail and goal oriented.
Ability to be a team player.
Good understanding of the bank’s operations and systemic functionality.
Ideal Qualifications Preferred:
Bilingual in English and Spanish.
Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.