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Late Stage Credit Counselor II - Consumer - 3DIFD in Getzville, NY at M&T Bank

Date Posted: 5/8/2018

Job Snapshot

Job Description

Company Overview:
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures.  As one of strongest, most successful companies in the U.S. financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals.  Join our team of over 15,000 professionals and you’ll understand what drives our longstanding success: a promise of exceptional client service, a commitment to our communities, a focus on building long-term relationships, and a dedication to being the best employer you’ll ever have.
The Opportunity:
Responsible for managing an assigned portfolio in the 30 days stage of delinquency, mitigating loss situations, thereby reducing Bank risk and maintaining customer relationships.

Primary Responsibilities:
Incumbent may perform any or all of the following in late stage collection functions: 
Initiate contact with consumer borrowers handling the highest degree of delinquency accounts, assessing the prospect of repayment, and arranging repayment schedules or other solutions such as:
Loan Workout, Alternative Lending, CCCS, Reages, or Extensions. 
Investigate and conduct in depth research and account review on high-risk loans. 
Analyze financial statements and loan opening documents to assess the likelihood of recovery. 
Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with course of action taken.  Perform skip tracing. 
Utilize internal collections systems and accounting systems for all loan types.  Identify and resolve the more complex problematic account situations. Understand the workflow necessary for account maintenance/corrections through to resolutions. 
Follow up on all customer inquiries. 
Compile information and analyzes the account files for repossession and foreclosure recommendation. 
Complete beginning, daily and final strikes of assigned charge off portfolios to various reports and logs. 
Complete charge off referral/authorization forms for losses greater than or equal to $25M to include account summary and likelihood of recovery with recommendation for future action. 
Perform additional duties as requested by management. 
Works under general supervision. 
Has contact with internal supervisors and externally with customers and service providers.  

Minimum Qualifications Required:
Associates or in lieu of degree two to three years relevant experience
Minimum of two or more years of collections, retail or sales experience
Good knowledge of  Microsoft Excel and Word
Very strong interpersonal and relationship building skills, good customer service orientation
Ideal Qualifications Preferred:
Familiar with skip tracing software, BK servicing systems
Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in
Good understanding of the bank's operations and systemic functionality
Good understanding of collections servicing systems
Functional expertise in all products serviced
Ability to be a team player
Project positive and friendly attitude
Strong communication and time management skills
Strong negotiating skills
Detail and goal oriented
M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C.  With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.
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M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.