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Legal Document Processing Team Leader - 3DGZ9 in Amherst, NY at M&T Bank

Date Posted: 3/21/2018

Job Snapshot

Job Description

Legal Document Processing Team Lead
626 Commerce Drive, Amherst, New York


Coordinates the handling of various legal documents received by the Legal Document Processing (LDP) Department by providing work leadership over the unit, requiring highly specialized knowledge of the products, regulations and policies pertaining to the department. Also, assists in the documentation, projects reporting and regulatory requirements within the department.
Assist management by monitoring and coordinating work flow of internal department processes, resolving escalated issues from staff and serving as liaison between staff and management for issues that cannot be readily resolved.
Manage escalated and/or highly sensitive situations in a timely fashion by utilizing procedures, experience and proper escalation to management, Legal Counsel, etc. through coordination of internal contacts.  Research each escalation and follow-up with management and the Legal Department until resolution is complete.  Deliver resolution to the team and own the escalation fully.
Use a wide range of software, web applications and mainframe applications and reference appropriate documentation to research and resolve escalations.
Complete quality check of various papers processed by other associates within the area to ensure they are processed accurately and according to department policy.  Review discovered issues with staff as well as management, and may personally handle larger issues through to resolution.
Communicate with internal and external contacts such as attorneys, law enforcement agencies, and customers to handle the team’s escalated scenarios and ensure proper interpretation of applicable laws.
Develop and produce regular and ad-hoc reporting for management, including but not limited, to volume and audit risk analysis.  May make recommendations for improvement based on an analysis of the report contents.
Participate in planning and implementing new projects, products, programs and plans to achieve short and long term business objectives; coordinate design and execution of various projects for the promotion and maintenance of business, procedural and work process changes and ensure procedures remain current.
Complete and respond to compliance-related testing to ensure processing activities follow established procedures.
Conduct new hire training and conduct ongoing training/coaching to ensure compliance with applicable procedures and laws affecting department activities.
Complete regular system access reviews to ensure department staff has correct levels of system access.
Develop a thorough understanding of the business and its functions, processes and operations. 
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned by management.
The Legal Document Processing Department is responsible for all legal documents served to M&T Bank.  This responsibility includes timely processing and/or appropriate distribution of legal papers for processing.  This position will focus on the following:
Restraints Team - supports processing of tax levies, writs, executions, garnishments, seizures on accounts, seizures on safe deposit boxes, restraining notices and court orders.
Bankruptcy Team - supports handling all bankruptcy documents, through researching and sending to appropriate area for further processing.  

Associates’ degree and a minimum of 3 years’ legal, project and/or operational experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ legal, project and/or operational experience.
Demonstrated work leadership skills.
Proficiency with personal computers as well as pertinent spreadsheet, database and presentation software.
Strong verbal and written communication skills.
Strong analytical skills.
Strong problem-solving skills.
Strong data interpretation skills.
Ability to multi-task.
Minimum of 1 year’s banking industry experience.
Prior departmental experience.
Ability to work independently and function as a member of the team.
Ability to interact effectively with all levels of personnel.
Knowledge of department-specific software.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.   Apply today at!

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.