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Lockbox Services Group Leader - 3DJ0W in Amherst, NY at M&T Bank

Date Posted: 6/11/2018

Job Snapshot

Job Description

Basic Function:
Provides work leadership over a clerical unit requiring highly specialized knowledge of the products, regulations, policies pertaining to the department/division, performing work of a non-routine nature and requiring independent judgment.

Performs the most highly specialized clerical duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues. Train staff, prioritize and delegate daily work to staff. Monitor workflow and serves as a liaison between unit and management. Research and resolve complex issues. Performs the most highly specialized clerical duties pertaining to assigned department. Acts as a backup during vacations, absences, etc. Assist supervisor in developing staff objectives as well as providing input in evaluation of overall performance. May complete any or all of the following responsibilities:Complete and/or facilitate special projects as assigned by supervisor or manager. Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting. Document internal processes and determine methods for process improvement. Produce departmental procedures and conduct ongoing training to assure compliance. Facilitate process innovation teams.Perform other projects as assigned.

Minimum Qualifications:

High school diploma or GED.

Four years' departmental /Bank experience.

Strong knowledge of utilized spreadsheet, word-processing, presentation, and departmental software.

Analytical and problem solving skills.

Strong interpersonal and leadership skills.

Excellent written and communication skills.

Must be well organized with the ability to multi-task.


Ideal Qualifications:

Bachelor's degree preferred.

Extensive knowledge of the products, processes, regulations, and policies pertaining to assigned unit.

Flexibility to support multiple business lines.

Notary public.


About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.