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Loss Mitigation Liaison II in Getzville, NY at M&T Bank

Date Posted: 11/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Getzville, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Mon - Fri. 8am-5pm., includes one late night each week 12pm-9pm and up to two Saturday's per month 8am-12pm.

Mon-Th. 10am-7pm, Fri. 8am-5pm., includes up to two Saturday's per month 8am-12pm. OR

Mon-Th. 12pm-9pm., Fri. 8am-5pm, includes up to two Saturday's per month 8am-12pm.

This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. This position will also be responsible for assisting management with projects and training new employees.

Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
Communicate liquidation options and explain the foreclosure process as necessary.
Provides subject matter expertise to team in case of supervisor absence. Responsible to demo and provide feedback on new process or procedures prior to implementation.
Responsible for working on special projects involving higher risk and more complex accounts.
Serves as a mentor for new hires.
Provides shadow opportunities to auditors.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.

Maintains direct contact with consumers. Works a portfolio of x loans.

Not Applicable.

A combined 5 years’ higher education and/or work experience, including a minimum of 2 years’ Single Point of Contact or collections experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.

Bachelor’s degree.
Mortgage collections experience.
Knowledge of M&T systems.


We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.