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Mail Services Lead\: 3\:00pm - 11\:30pm in Amherst, NY at M&T Bank

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Basic Function:

Responsible for monitoring workflow and performance of a specified area/shift, resolving routine problems and ensuring daily operations are complete in a timely and accurate manner. Performs specialized clerical duties pertinent to the department. Coordinate and monitor workflow within the unit and serve as

contact between staff and management.

Position Responsibilities: 
Coordinate and monitor workflow within the unit and serve as contact between staff and management.
Recommends procedural changes and assists with revising procedures.
Perform clerical duties requiring exercise of judgment and a detailed knowledge of departmental procedures. Acts as backup to the Supervisor.
Solve routine problems independently, refers involved problems to management. Assist internal & external customers with moderate problem resolution.
Validate workflow from associates & other data on preparation for entry to a designated mainframe or computer system.
Train new staff and ensure cross training is ongoing.
Complete special assignments as assigned.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  

Identify risk-related issues needing escalation to management. 

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Minimum Qualifications Required:

High school diploma
Ability to lift up to 70 lbs.
Solid knowledge of pertinent office software and email
1 yr. general work experience
Prior experience working in a team environment
Demonstrated work leadership skills over small groups

Ideal Qualifications:

Good problem solving skills
Demonstrated communication skills
Customer service skills
Demonstrated work leadership skills in a production environment

About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.