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Market Operations & Risk Analyst - 3DLQ4 in Hagerstown, MD at M&T Bank

Date Posted: 11/1/2018

Job Snapshot

Job Description

Market Operations & Risk Analyst (MORA)

Supports Western MD, Central MD and Montgomery County



Provides operational and risk support and training to branch staff in an assigned area. Provides branch staff guidance on proper branch operating procedures and processes to support adherence to Bank policy and risk and regulatory requirements. Supports fraud prevention initiatives to ensure branch staff is educated to recognize and prevent fraudulent losses.
Provide guidance, training and coaching to branch personnel regarding risk and operational policies and procedures to support adherence to them. Support branch management in adhering to established Corrective Action policies related to policy and procedural adherence, conferring with Retail Regional Managers and Human Resources as necessary to determine appropriate action.
Support branch employees in developing problem solving skills to make appropriate risk management decisions on a daily basis.
Participate in regular meetings with Assistant Managers and/or Tellers-in-Charge as well as Branch Manager meetings as appropriate to deliver presentations to ensure participants understand and are current on all operational changes and have complete understanding of branch procedures. Manage adherence to procedures regarding new branch policy, process or system implementations, and resolve any resulting issues noted to minimize risk.
Receive and respond to any findings from the Branch Risk Analyst and Branch Risk Auditor to determine the appropriate course of action.
Manage the coordination of operational tasks related to new branch openings, branch closings, consolidations and moves as required to ensure they are done on the right day and time.
Assist branch employees in developing post-audit Branch Response Plans and Self-Evaluations to minimize recurrence of audit issues.
Maintain thorough working knowledge of the branch audit process to support proper completion of responsibilities as there is considerable loss potential including regulatory penalties if these audits are not properly completed, and audit exceptions are not escalated.
Serve as Retail Bank resource and point of contact for Bank wide programs, committees and functions, such as the Fraud Committee. Participate in global operational initiatives as well as regionally specific projects, including acquisition-related training and site visits as required.
Assist with branch cash counts as part of the audit process as needed.
Ensure proper access changes are made for employees leaving the branch to minimize risk.
Provide onsite branch-specific or one-on-one coaching and conduct informational sessions for branch employees to correct specific behaviors or issues and ensure adherence to established procedures.
Respond to large losses and robberies, including managing the on-site follow-up with the branch, and ensuring the checklist required by Corporate Security is complete, as assigned.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
As part of on-going branch risk ranking and audit activities, the position interacts extensively with branch staff and management, and the Retail Risk Management team through on-site observation and coaching around branch activities, discussion regarding findings and immediate escalation of any issues to minimize risk and non-compliance.
The position independently and pro-actively carries out defined responsibilities of the role including scheduling branch visits within required timeframes. The position interacts extensively with branch staff and management, Retail leadership, Centralized Branch Operations, Security, Human Resources, Training and other support departments/areas on policy and procedural related issues.
Bachelor’s degree and a minimum of 3 years’ proven and progressive branch and/or audit experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ proven and progressive branch, operations and/or audit experience.
Demonstrated interpersonal and verbal and written communication skills.
Strong analytical skills.
Excellent problem solving abilities.
Ability to maintain strong working relationships with management and branch staff.
Ability to spend a significant amount of time traveling to and working in assigned branch locations.
Strong time management and organizational skills.
Experience in completing audits.
Working knowledge of pertinent Bank processing systems.
Experience with Internet and web applications.
Detail oriented and ability to handle multiple tasks at a time.
Knowledge of branch policies and procedures.
Retail branch banking or operations experience
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance our career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful,conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.