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Merchant Account Manager in Harrisburg, PA at M&T Bank

Date Posted: 12/8/2018

Job Snapshot

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Job Description

Title: Merchant Account Manager


Responsible for the on-going management of Merchant relationships across the footprint with a primary focus on strategic partnering to retain, grow and cross sell.


• Primary point of contact for existing clients utilizing Merchant services.

• Manage and grow assigned portfolio of existing clients with strong emphasis on retention and client satisfaction.

• Perform frequent reviews with clients and an in-depth review of volume growth.

• Promote cross sell services to create stickiness with clients.

• Monitor volume changes to ensure clients are being priced in the appropriate tiers.

• Ensure that clients are meeting industry regulation and compliance requirements.

• Promote technology changes to ensure clients are benefiting from newest payment terminals and gateways.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Nature & Scope:

• The position is responsible for participating in the revenue generation, expansion and maintenance of the bank's Commercial Payments business.

Minimum Qualifications Required:

• Bachelor’s degree and minimum of three years Merchant (or related relevant product) sales experience. In lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of three years Merchant (or related relevant product) sales experience.

Ideal Qualifications Preferred:

• Previous account management experience.

• We encourage candidates with relevant military experience to apply.


About M&T:

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.