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Merchant Services Product Administrator - 3DG56 in Buffalo, NY at M&T Bank

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title: Merchant Services Product Administrator
Function: Responsible for assisting the Product Manager(s) in the development, support and overall management of the various products that are offered through the Merchant Services Department.  Will provide support with various merchant services enterprise-level projects and program, including but not limited to: program management, overseeing enterprise-wide projects running project management function, coordination of annual Sales Playbook, data analysis as requested, and other program management support within the Merchant Product department
Position Responsibilities: • Participate in the development of a market strategy and the establishment of a market objective for each product in order to maximize profitability and meet customer needs.
• Provide support as project manager on key initiatives requiring inter-departmental coordination/project plan
• Lead efforts around monthly, quarterly and annual department meetings and performance updates.
• Provide sales support, including ownership of ACH/Off-Us list updates and BBRM and Commercial client penetration analysis
• Ownership of Merchant Sales Playbook, including bi-annual updates, data integrity, and delivery to Merchant (and BB) sales team
• Work with both third-party vendors and internal stakeholders to complete product initiatives and resolve outstanding issues
• Review new developments on company markets, participating in the evaluation of potential products. May recommend the development of new products or the modification of existing products.
• Maintain an awareness of new trends and developments in marketing and the bank’s products.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.
Minimum Qualifications Required:
• Bachelor’s degree plus 3 years’ banking related experience, or in lieu of a degree, a combined 7 years’ higher education and/or work experience, with a minimum of 3 years’ banking related experience. 
• Proficient PC skills.
• Proficient in Word, Excel and PowerPoint
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Ability to interact with all levels of personnel in a professional manner.
Ideal Qualifications Preferred:
• Bachelor’s degree in Business, Marketing or Finance.
• Thorough knowledge of the software programs utilized by the department.
• Merchant Services knowledge and experience with the merchant acquiring business model.
• Organizational, customer service and/or sales skills are required.
• Project Management/PMO experience helpful.
• We encourage candidates with relevant military experience to apply.  
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.