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Mortgage Servicing Representative - 3DL4A in Williamsville, NY at M&T Bank

Date Posted: 9/25/2018

Job Snapshot

Job Description

Mortgage Servicing Representative


The Opportunity:

Act as the voice of M&T by providing outstanding customer service by phone.  Provide customers with requested information regarding all deposit products, installment loans and credit cards.  In this senior role, you will also be a mentor by assisting in new hire training, providing guidance and work leadership on day-to-day issues and acting as backup to the Supervisor.


Hours Monday – Friday open availability between the hours of 8:30 AM-8:00 PM
Training hours are Monday- Friday 8:30 AM- 5:00 PM


Primary Responsibilities:

Provide current rates, detailed product information, balances and other pertinent data regarding existing customer accounts.  Provide customers with close-out information relating to installment loans and credit card accounts. Maintain accounts, complete appropriate paperwork, stopping payments, processing account freezes and of funds. Service accounts by arranging direct deposits and automatic payment deductions at customers' requests. Assist customer by clarifying account problems, charges and inquiries. Cross-sell bank products via telephone and fulfill mail requests in order to encourage account openings. Provide guidance, training and assistance to new hires.  Complete special assignments/projects as requested.


Minimum Qualifications Required:

Two or more years of experience providing telephonic customer service
Excellent communication skills with concentration on telephone techniques
Proficient PC skills


Ideal Qualifications Preferred:

Bachelor's degree level of education or higher
Thorough knowledge of the bank's products and services
Thorough knowledge of the bank's computer systems and frequently used forms


About M&T:

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.