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Operations Associate II-Customer Due Diligence - 3DKAJ in Amherst, NY at M&T Bank

Date Posted: 8/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


CDD Exit Processing Associates are responsible for  notification to customers and coordination of customer exit processes that are governed by the BSA/AML program. The group prepares and sends letters to customers and works with various departments of the bank to ensure account restraints and closures are properly executed at the appropriate times.  Associates are also responsible for entering Know Your Customer (KYC) data into bank systems to ensure customers are accurately risk rated per BSA/AML program requirements.



Navigate various banking systems to understand customers' account relationships.

Prepare and send letters advising customers of the Bank's decision to exit their relationship, coordinating with multiple lines of business to ensure a positive customer experience.

Review peers' letter input to confirm accuracy.

Coordinate with internal business partners to ensure accounts are restrained or closed within stringent time frames in order to ensure KRI's are met.

Respond to exit escalations/extension requests and ensure accounts are properly maintained per line of business requests.

Input KYC data into data collection tool.

Review peers' input of KYC data to confirm accuracy.

Navigate various banking systems and internet sites to collect and validate customer information to support data entry.

Interact with internal customers to obtain missing data required to complete KYC profile.

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.

Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.



Associate's degree OR 2 years work experience.



2 years relevant work experience.


About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 
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“Relevant Military Experience is Desired”
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.