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Operations Associate II - Legal Document Processing - 3DJNQ in Amherst, NY at M&T Bank

Date Posted: 7/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Perform clerical and research duties to include the sorting and distribution of mail, both physical and electronic, logging our population of work, scanning work, filing papers. This position will order supplies and coordinates sending files to records warehouse. This position has responsibility to answer phones and direct calls to an appropriate analyst.



Log Work hits and no hits.

Scan NR and NH and Save on G Drive.

File papers in correct location.

Answer and route phone calls to appropriate location.

Clerical-order supplies, warehouse shipments, etc.

Open, sort, and route work (paper AND electronic).

Greeting and routing of Customer Contact (internal/external).

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Completes other related duties as assigned.



High School Diploma or equivalent (GED) and a minimum of 1 year work experience.

Proficiency with personal computers as well as pertinent word processing, spreadsheet and email software.

Proven customer service skills.



One year office experience preferred.

Knowledge of departmental software preferred.

Proven ability to multi-task and work under tight-time constraints.

Associate's degree preferred.

Demonstrated written and verbal communication skills.

Proven organizational and prioritization skills.

Ability to exercise good judgment and sound discretion.

Ability to recognize time sensitive and urgent matters.


About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.