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Operations Associate III – Card Services Dispute Investigator - 3DG8S in Amherst, NY at M&T Bank

Date Posted: 1/29/2018

Job Snapshot

Job Description

Operations Associate III – Card Services Dispute Investigator
Full Time: Monday-Friday 8:00-4:30pm
285 Delaware Avenue, Buffalo, NY
The Opportunity:
Complete in depth research on customer disputed charges for Visa credit cards and finalize resolution of claims.  Possess highly specialized knowledge of Regulation Z as well as core systems including DMA, TSYS, Visa Resolve Online. 

General Position Responsibilities:
  • Investigate claims of fraudulent credit card activity as reported by customers
  • Maintain thorough understanding of processes and procedures for each assigned function
  • Work with internal contacts within department as well as other business partners, including Enterprise Security and front-line representatives in the Branches and Telephone Banking
  • Ensure proper escalation of issues and system problems
  • Cross train co-workers on similar responsibilities
  • Work under moderate supervision and exercise reasonable judgment in performing duties
  • Perform other duties as requested by management
Basic Qualifications Required:
  • High School or GED required
  • A minimum of two years professional work experience 
  • Good PC skills with knowledge of MS Office products
  • Moderate problem solving skills
  • Sets examples for others with a strong work ethic
  • Supports cross training activities and the ability to work in a team environment
  • Demonstrated oral and written communication skills
  • Good organizational and customer service skills
  • Flexibility to support multiple business lines
Ideal Qualifications Preferred:
  • Associates or Bachelor’s Degree
  • Three to five years office experience
  • Previous knowledge and understanding of Fraud investigation products, processes, regulations (Reg Z) and policies pertaining to assigned unit
  • Previous experience with departmental software (TSYS, Visa Resolve On-line, DMA)
  • Some accounting experience understanding debits and credits and able to balance/reconcile it
  • Familiar with business terms
About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
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M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.