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Operations Associate III - 3DGE7 in Millsboro, DE at M&T Bank

Date Posted: 2/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Millsboro, DE
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Basic Function
This area is primarily responsible for responding to M&T's correspondence process for mortgage and consumer lending. These functions will include written communication (letters, emails) which do not meet the definition of a complaint.  Job entails researching and responding to these communications; including outbound phone calls to customers to explain resolution. Perform skilled mortgage servicing duties requiring simple analysis and expanded use of judgment within Mortgage Customer Support team located in Millsboro, DE.

•       Perform exception processing and research. 
•       Assist in resolution of complex issues. 
•       Interact with vendors in support of procedural issues. 
•       Interpret legal and bank documents for internal processing. 
•       Responsible for multiple system, business and product lines. 
•       Performs other duties as requested by management. 
•       The incumbent works under moderate supervision and exercises reasonable judgment in performing duties. 
•       Works with internal contacts within department or other M&T departments. 
•       External contact with attorneys, customers, automobile and recreational finance dealers, vendors, outside agencies.
Basic Qualifications
•       High School or GED required. 
•       Minimum two years relevant work experience. 
•       Associate's Degree preferred. 
•       Three to five years office experience preferred. 
•       Good PC skills with knowledge of MS Office products and departmental software. 
•       Moderate problem solving skills. 
•       Math skills necessary. 
•       Sets examples for others with a strong work ethic. 
•       Supports cross training activities and the ability to work in a team environment. 
•       Demonstrated oral and written communication skills. 
•       Good organizational and customer service skills. 
•       Flexibility to support multiple business lines. 
•       Familiar with business terms. 
•       Must be reliable. 
•       Notary public (as required. by department needs) preferred.  
•We encourage candidates with relevant military experience to apply*  
About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.