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Operations Associate III - Card Fraud Disputes - 3DHAI in Amherst, NY at M&T Bank

Date Posted: 3/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Operations Associate III – Card Services Visa Debit Card Fraud Investigator
Full Time: Monday-Friday 8:00-4:30pm
626 Commerce Drive, Amherst, NY 14228
The Opportunity:
Complete in depth research on customer disputed charges for Visa debit cards and finalize resolution of claims.  Possess highly specialized knowledge of Regulation E as well as core systems including DMA, Hogan, Visa Resolve Online and General Ledger postings / reconciliations. 

General Position Responsibilities:
  • Investigate claims of fraudulent debit card activity as reported by customers
  • Maintain thorough understanding of processes and procedures for each assigned function
  • Work with internal contacts within department as well as other business partners, including Enterprise Security and front-line representatives in the Branches and Telephone Banking
  • Ensure proper escalation of issues and system problems
  • Cross train co-workers on similar responsibilities
  • Work under moderate supervision and exercise reasonable judgment in performing duties
  • Perform other duties as requested by management
Basic Qualifications Required:
  • High School or GED required
  • A minimum of two years professional work experience 
  • Good PC skills with knowledge of MS Office products
  • Moderate problem solving skills
  • Sets examples for others with a strong work ethic
  • Supports cross training activities and the ability to work in a team environment
  • Demonstrated oral and written communication skills
  • Good organizational and customer service skills
  • Flexibility to support multiple business lines
Ideal Qualifications Preferred:
  • Associates or Bachelor’s Degree
  • Three to five years office experience
  • Previous knowledge and understanding of Fraud investigation products, processes, regulations (Reg E and Reg Z) and policies pertaining to assigned unit
  • Previous experience with departmental software (Hogan, Visa Resolve On-line, DMA)
  • Some accounting experience understanding debits and credits and able to balance/reconcile it
  • Familiar with business terms
M&T is among the top 20 U.S.-based commercial bank holding companies with more than $97 billion in assets and more than 650 branches and 1,500 ATMs in New York, Maryland, Pennsylvania, Washington D.C., Virginia, West Virginia, New Jersey, Florida, Delaware and Toronto, Canada.  With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.
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M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.