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Operations Associate III - CDD Exit Analyst - 3DIWV in Buffalo, NY at M&T Bank

Date Posted: 6/11/2018

Job Snapshot

Job Description

Basic Function:
Perform skilled clerical duties requiring simple analysis and expanded use of judgment within assigned department.

Position Overview:
The incumbent will be responsible for the collection and maintenance of Customer Due Diligence (CDD) information, which is critical to reasonably ensuring M&T Bank Corporation knows its customers and can anticipate their activity. This position is responsible for assisting the Centralized Compliance department in order to ensure adherence to State and Federal regulatory compliance with the Bank Secrecy Act, USA PATRIOT Act and OFAC.  Job function includes performing customer exit processing and research, research customer accounts, resolution of complex issues and documenting Customer Due Diligence requirements.  Participate in special projects, process improvement, and updating procedures.
  • Perform compliance-related exception processing and customer account research across multiple business and/or product lines.
  • Assist in the timely collection of CDD information by researching systems and coordinating with branch personnel.
  • Work with peers within department or other M&T departments.  Ability to work in a team environment.
  • Interact with customers on a limited basis, to support the collection of KYC information. 
  • Interact with vendors in support of processes. 
  • Interpret legal and bank documents for internal processing. 
  • Responsible for multiple system, business and product lines. 
  • The incumbent works under moderate supervision and exercises reasonable judgment in performing duties. 
  • Works with internal contacts within department or other M&T departments. 
  • Perform other administrative, centralized duties as requested by management.
Basic Qualifications:
  • High School Diploma or GED.
  • Minimum two (2) years customer service experience.
  • Good PC skills with knowledge of MS Office products.
  • Demonstrated verbal and written communication skills.
  • Familiarity with business terms and systems preferred.
  • Three to five years office experience preferred.
  • Associate's degree preferred.


About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.