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Operations Associate III - IRA Servicing - 3DH4B in Amherst, NY at M&T Bank

Date Posted: 3/5/2018

Job Snapshot

Job Description

Operations Associate III - IRA Servicing
626 Commerce Drive, Amherst, New York
The Opportunity:
The incumbent will perform skilled, routine, and non-routine clerical duties requiring simple analysis and expanded use of judgment within assigned department.  Contain highly specialized knowledge of functions of data entry and verification of customer account and bank data maintenance related to core systems including Hogan and the Retirement Reporting System.  Enhancing our internal customers experience by taking ownership of each inquiry.  Provide exceptional service following the Banking Operations Service Excellence standards.  Assist with various administrative tasks.

General Position Responsibilities:
Maintain up-to-date, thorough understanding of processes and procedures for each assigned function allowing ease in identifying possible problems/issues resulting in mitigation of risk.
Perform exception processing and research accurately and timely. 
Reviews and processes retirement account documents in accordance with IRA and Retirement Account Trust Agreement regulations.
Perform IRA online monetary transactions specifically related to IRS reporting.
Ensure proper escalation of issues and possible system problems.
Cross train co-workers on similar responsibilities.
Provide internal and outbound telephone customer service support relative to retirement accounts.
The incumbent works under moderate supervision and exercises reasonable judgment in performing duties. 
Performs other duties as requested by management. 

Basic Qualifications Required:
High School or GED required. 
A minimum of two years professional work experience. 
Good PC skills with knowledge of MS Office products
Moderate problem solving skills
Math skills necessary
Sets examples for others with a strong work ethic
Supports cross training activities and the ability to work in a team environment
Demonstrated oral and written communication skills
Good organizational and customer service skills
Flexibility to support multiple business lines. 
Ideal Qualifications Preferred:
Associates or Bachelor’s Degree
Three to five years office experience
Strong orientation to customer service.
Understanding of the Bank’s branch/region locations.
Previous knowledge and understanding of IRS and Retirement Account Trust Agreement regulations.
Previous experience with departmental software (Hogan and Retirement Reporting System)
Some accounting experience understanding debits and credits and able to balance/reconcile items
Familiar with business terms
M&T is among the top 20 U.S.-based commercial bank holding companies with more than $120 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C.  With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.