Career Search

Operations Associate III - Lien Release Special Handling - 3DG16 in Buffalo, NY at M&T Bank

Date Posted: 3/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Operations Associate III - Lien Release Special Handling
M&T Center - Buffalo, NY
Basic Function
Act as workflow coordinator to review and assign inbound department requests. Resolve routine customer issues and questions. Perform research and type lien release documents. Perform skilled clerical duties requiring simple analysis and expanded use of judgment within assigned department.

Review and assign inbound requests to department employees for resolution.
Act as primary contact for customer questions and escalated requests.
Perform exception processing and research. 
Assist in resolution of complex issues. Interpret legal and bank documents for internal processing. 
Responsible for multiple system, business and product lines. 
The incumbent works under moderate supervision and exercises reasonable judgment in performing duties. 
Works with internal contacts within department or other M&T departments.
External contact with attorneys, customers, and title agencies.
Performs other duties as requested by management. 

Basic Qualifications
High School or GED required. 
Minimum two years relevant bank/work experience. 
Strong written and oral communication skills.  
Good PC skills with knowledge of MS Office products.
Moderate problem solving skills. 
Math skills necessary. 
Strong proven work ethic. 
Demonstrated ability to support cross training activities and work in a team environment. 
Demonstrated oral and written communication skills. 
Good organizational and customer service skills. 
Flexibility to support multiple business lines. 
Familiar with business terms. 
Must be reliable. 

Ideal Qualifications:
Associates Degree
Residential mortgage and home equity servicing experience
Three or more years office experience. 
Notary Public
About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
#LI-KB1M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.