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Operations Associate IV - Agent Banking - 3DIQL in Buffalo, NY at M&T Bank

Date Posted: 6/1/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Basic Function:

Perform skilled clerical duties requiring moderate to complex analysis and use of judgment within Agent Banking.


Position Responsibilities:

•  Assist in monitoring daily departmental workflow and may provide staff support via signing and verifying official check requests and general ledger entries.

•  Research and resolve complex customer issues.

•  Participate in project, process improvement resolution.

•  Interact with vendors for problem resolution.

•  Guide or assist others in interpretation of legal and bank documents for internal processing.

•  Responsible for multiple system, business and product lines.

•  Participate on a limited basis in corporate compliance and legal matters regarding customer issues.

•  Perform other duties as requested by management.

•  The employee works under low to moderate supervision and exercises judgment in performing duties.

•  Internal contacts within CLO or other M&T Departments.

•  External contact with attorneys, customers, vendors and outside agencies.


Basic Qualifications Required:

•  High School or GED required

•  A minimum of three years professional work experience

•  Good PC skills with knowledge of MS Office products and departmental software

•  Moderate problem solving skills

•  Math skills necessary

•  Sets examples for others with a strong work ethic

•  Supports cross training activities and the ability to work in a team environment

•  Demonstrated oral and written communication skills

•  Good organizational and customer service skills

•  Flexibility to support multiple business lines

•  Must be reliable


Ideal Qualifications Preferred:

•  Associates’ or Bachelors’ Degree

•  Five or more years’ office experience

•  Familiar with business terms

•  Notary public (as required by department needs)


About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


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'Relevant Military Experience is Desired'




M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.