Career Search

Operations Associate IV - Mortgage Payoff in Buffalo, NY at M&T Bank

Date Posted: 11/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Company Overview
Together, M&T Bank and Wilmington Trust, a part of M&T Bank Corporation, represent one of the country’s leading depository and lending franchises, a premier wealth advisory firm, and the partner of choice for corporate transactions and structures.  As one of strongest, most successful companies in the U.S. financial services industry, M&T continues to grow, offering value to our shareholders and opportunity to qualified professionals.  Join our team of over 15,000 professionals and you’ll understand what drives our longstanding success: a promise of exceptional client service, a commitment to our communities, a focus on building long-term relationships, and a dedication to being the best employer you’ll ever have.  

The Opportunity

Completes skilled processing and research duties related to mortgage payoff. The jobholder will work in Mortgage Payoffs and is responsible for mid-level tasks noted above.  This requires the position to complete mathematical analyses and expanded use of judgment within assigned department.  The jobholder requires highly specialized knowledge of the servicing system, products and pertinent policies and regulations. 

Primary Responsibilities
Complete complex data entry, system updates, analysis and Interpretation related to mortgage payments, payoffs and special product maintenance.

Complete non-standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.
Complete intermediate-level document review and/or preparation related to verification of mortgage loan documents and adherence to procedures.
Respond to or initiate non-standardized requests on exception payment applications or mortgage document term research.
Complete high complexity non-standardized research on missing or misapplied payments and payoffs.
Complete intermediate-level analysis and reconciliations and assist in review and research of reconciling items.
Complete non-standard exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
May contact internal business partners or external customers regarding issues around mortgage payment, payoff or payment parameters.
Work with, assist, complete quality control and provide coaching/training to offshore vendors who are processing work on behalf of the Bank.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Minimum Qualifications Required

Associate's degree and a minimum of 1 year’s general work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s general work experience
Proven internal and external customer service experience
Proficiency with personal computer, as well as, Microsoft Excel, Outlook and Word
Demonstrated verbal and written communication skills
Demonstrated complex problem-solving skills

Ideal Qualifications Preferred
Bachelor’s degree

M&T is among the top 20 U.S.-based commercial bank holding companies with more than $79 billion in assets and more than 780 branches in New York, Maryland, Pennsylvania, Virginia, Delaware, New Jersey, West Virginia, Florida and Washington D.C.  With more than 150 years of experience, M&T Bank is committed to be the best company our employees ever work for, the best bank customers ever do business with and the best investment our shareholders ever make.

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M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.