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Operations Associate V-Lockbox Support - 3DKIA in Amherst, NY at M&T Bank

Date Posted: 9/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Completes analyses and functions associated with monthly Lockbox billings, transaction research, Lockbox set-ups and maintenance.
Prepare and balance customer billing for input into account analysis system to ensure accurate and complete billing for all Lockbox services.  Process transactions and maintain records for post office box renewals.  Research and resolve complex discrepancies related to Lockbox billing.
Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications.  Interact with department analysts and managers to ensure accurate and complete customer setups.
Research complex customer inquiries received from internal business partners and external customers to provide resolution for customer issues, questions and concerns and provide feedback to operations teams regarding transaction processing and account setup.
Complete reconciliation of internal department general ledger accounts and external vendor transaction files to ensure accurate movement of internal and external funds.
Complete system-related functions associated with daily balancing of customer image files to confirm the completeness of Image Lockbox data.
Assist in preparing and maintaining documents for system user re-certifications within assigned area.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Nature & Scope:
Required Qualifications:
Bachelor’s degree, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience
Preferred Qualifications:
Minimum of 2 years customer service experience in the financial service Industry
Strong customer service skills
Strong organizational skills
Strong analytical skills
Strong problem-solving skills
Strong software skills including developing and maintaining moderately complex spreadsheets
Strong account reconcilement skills including researching and identifying out of balance situations
Strong written and verbal communication skills
Ability to interact with all levels of the organization
About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 
Apply today at!
“Relevant Military Experience is Desired”
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.